Ed Gillett, Communications Manager at the BGS, highlights some key findings from the Society’s recent Member Services and Communications Review.
Since April of this year, BGS officers and staff have been busy working on a review of the Society’s member services and communications, alongside Forster Communications. More than 650 BGS members and non-members have recently responded to surveys or joined focus groups as part of this process.
Our aims with the review were twofold: firstly, we wanted to study the member services offered by the Society and the ways in which we communicate our work; then, to identify how we can improve those areas in the future, and make the Society even better. In July, a final report was presented to BGS trustees by Forster, offering into our current work and a set of recommendations for the future.