Digital inclusion and older people

Emma Solomon OBE is Managing Director of Digital Unite, an independent organisation that helps people, particularly older people, to understand and use computers, the internet and other digital technology.

image by southerntabitha

image by southerntabitha

Having the skills to use digital technology is a must-have in today’s modern society. It can save us time and money, make us feel better connected, less lonely and better informed.

For the citizen as a patient, having digital skills means being able to book and cancel doctors’ appointments more easily, order repeat prescriptions, improve the access to information and services to support their own care and that of others.

By 2015, the NHS Commissioning Board aims to guarantee every patient the opportunity of online access to their own medical records. This is an ambitious target made even more challenging because today in 2013, many older people still either aren’t online or don’t have good enough digital skills to use such a service. Continue reading