Geraint Collingridge is the British Geriatrics Society’s Director of Professional Learning & Development. You can contact him on firstname.lastname@example.org.
In this blog, Geraint outlines some of the ways in which the Society’s communications with members are going to change over the next few months.
Here at Marjory Warren House, the BGS secretariat have been busy behind the scenes on an important project to help improve our membership services. As a secretariat of 11 people managing over 3,000 members, we’ve faced challenges when faced with the positive situation of a growing membership and increased interest from a broader professional user base: nurses, physiotherapists, pharmacists and GPs are all coming under the umbrella of the professionals providing care to older people.
As part of our efforts to be better prepared for the future, we’ve recently transitioned to a new Constituent Relationship Management (CRM) platform, which will help us better provide our services to our members.
Our members are at the core of everything we do as an organisation, and enable us to produce all of our work. This has been a long and important process to ensure that we can keep you informed, according to your own preferences, and so that you can better access the full range of benefits that the BGS has to offer: written and online resources, special interest groups, professional development conferences and helping shape UK policy. The goal we’ve aimed for is to help facilitate easier access to the developments in the geriatric medicine profession, updates in clinical best practice, the latest research outcomes, and opportunities for CPD and specialist training.
The most noticeable part for many members of this will be an online portal coming soon as part of the main BGS website, where you can login to update your personal details, manage your membership details, join special interest groups and register for upcoming conferences.
The online portal will ensure that as you use our services (such as registering for a conference or renewing your membership), we’ll be able to ensure that we have recent and correct details for. Of course, you will still be able to communicate to us via telephone, email and letter as well.
This portal will appear on the website shortly: we’ll contact you all directly to inform you when and how to access it.
Once the portal is live, we’ll count on you as members to respond to our call, and login at least once to update your details (if needed), join or renew your membership of Special Interest Groups, and register for a future national or regional meeting. This is one of the first of several new developments to reflect the changing nature of older people medicine: watch this space for future details.